Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned. These non-returnable items:

  • LED Globes

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Send the product only to our advised address.

There are certain situations where only partial refunds are granted:

  • Any product with obvious signs of use
  • Any item not in its original packaging or missed internal packaging.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item damaged during return shipping due to poor return packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within 2 business days of receiving the return.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again before contacting us.

If we confirm that the refund has been processed from our side and you still haven’t receive your refunds then contact your financial institution. There is often some processing time at banks which vary for each financial institution.

Exchanges

We replace items if they are defective or damaged. If you receive the item with any defect or damage then Contact Us as soon as you receive the shipment.

Gifts

If the item was purchased using gift credits then you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Prior to returning your product, please contact us via Live chat on website, phone 1300 052 774, or email: [email protected] You should mail your product to our advised address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please return using a trackable shipping service. Provided that the return address is correctly written, product will be considered return once it is marked as Delivered by your shipping service.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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